Plan Your Visit

No weapons of any kind. No outside food or beverage of any kind including sealed and empty water bottles. No drugs or drug paraphernalia (this includes THC pens and/or marijuana which are still unlawful to consume in public, even with a medical cannabis card). No professional photography / videography without a Media Pass, point and click cameras are okay (Subject to change). No large bags, tote bags, backpacks or camel bags/hydro packs. (Small purses, fanny or cross body bags are okay). No markers or pens. Kids under 5 are free and do not require a ticket for most events.

All patrons are subject to search. Patrons who are clearly intoxicated or under the influence of drugs will not be admitted. There is no re- entry once admitted into an event.

All ticket sales are final and are non-refundable (as per the Terms of Service you agree to when purchasing your ticket)

While most events are all ages, age limits can vary. Please check the event page to see what the age limit is for the show you're coming to.

The Coat Check is available at concessions. $5 per item (can include a bag with multiple items)

In accordance with the Utah Clean Air Act, there is no smoking or vaping indoors. Please use the outdoor smoking patios to smoke or vape. Smoking or vaping THC is never permitted.

If an item is turned into The Complex or found by The Complex staff, it will be placed in on our lost and found. Please call 801-528-9197. Items are discarded after 2 weeks. Confiscated IDs are destroyed immediately.

All venues at The Complex as well as bathrooms, concession counter, and merchandise areas are accessible. The Lot and Rockwell have dedicated sections (with chairs available) for those with accessibility needs. No special tickets are needed, just speak to our House Staff at the entrance to that section. Space is limited.

If you have a specific medical need, please check in with our House Staff upon arrival.

Accessible parking spaces are available inside the main gates on a first-come, first-served basis. A visible accessible placard is required. Please check with our House Staff at the gate for availability.

Licensed EMTs are present at every event. Their office is located at the entrance to Rockwell just beyond the main lobby. If you have any medical needs or emergencies, please present yourself to any member of our House Staff and they can direct you to an EMT.

Information for tour VIP Packages are typically sent out a few days before the event. When you purchase a VIP package that includes a Meet & Greet or Early Entry, expect to arrive at the venue a few hours before general admission doors open. Please note that if you have Premier Parking, your VIP activation may start before that opens.

536 West 100 South
Salt Lake City, UT

Street parking is available all around. This is unsecured and controlled by the city. Please do not leave valuables in your car or park in no parking zones.

Secure, underground paid parking is available at The Gateway in the South and North parking garages. First hour is free, then hourly rates. Free on Sundays.

A secure, indoor parking option right at The Complex is now available for most events. This also includes a private entrance into The Complex with a separate bathroom to use before and after an event while being extremely limited.

The Complex is one to two blocks away from Trax stations Salt Lake Central, Old Greek Town & Planetarium as well as from the Salt Lake Central FrontRunner station.

The Complex Box Office is open during all public events at The Complex, opening at the same times as doors for that event. The Complex sells tickets to all upcoming events at the Box Office, as well as tickets to that night's event unless that event is sold out in advance. Save money on fees by buying in advance at the Box Office.

Will Call tickets can be picked up at The Box Office the night of the concert or event, once doors to that event are open. Photo ID is required to pick up Will Call tickets and must match the Will Call name.

The Complex has gone Cashless. All major credit cards and tap to pay accepted.

AXS is the only official ticketing partner for events at The Complex.

AXS Mobile ID is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app and is the preferred admission method for the venue. It eliminates paper tickets and allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally. AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue.

AXS Mobile ID allows for convenience, flexibility and security. Fans can manage tickets digitally, transfer or sell tickets when needed (if applicable), and remain assured that all tickets are authentic and secure. The move to AXS Mobile ID is designed to put tickets in the hands of fans, reduce ticket scalping from unauthorized resale sites & ensure that we know who is coming to the show.

Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. If you do not currently have an AXS account you will be instructed to create one during your purchase. You can also create an account without purchasing tickets by going to AXS.com and enter some very basic account information. After completing the account information, you may buy, sell or manage any seats in your account.

AXS Mobile ID via the AXS app is the only form of entry, but if you don’t have access to a smartphone, you may use the credit card you used to purchase the tickets.

1. Get the AXS app if you haven't already
2. Open the App and sign in to see your tickets.
3. Show the ticket in the App at the entrance and get them scanned to enter.
4. Enjoy the event! Bought tickets for a group? Make sure everyone enters together OR transfer tickets to friends before the event & have them follow the steps above to enter the venue.

Many fans find it best to TRANSFER the seats to their guests prior to the event. This way your guests will be able to enter when they arrive using their own AXS Mobile ID.

A ticket transfer allows you to digitally give each guest in your party their own ticket via AXS Mobile ID. With seat transfers, you no longer need to worry about delivering the paper tickets to them in advance or meeting them outside of the gates to walk in together. There is no fee for transferring seats and you are allowed unlimited transfers.

Your guests will need to create an AXS account to receive tickets. Guests can transfer the tickets back to you if they can’t attend or you can cancel the transfer if they have yet to set up their AXS account. If they already have an AXS account set up the tickets will go in their account automatically.

Here's how it works:

1. Click the Transfer button next to the event in your AXS account.
2. Select the tickets to transfer and enter the recipient's information.
3. On the review page, click the Transfer button to send the tickets.

The recipient will get an email about the transfer, and they’ll need to create an AXS account (if they don’t have one yet) to complete the transfer. After that, the tickets will be theirs to use with the AXS app.

Review your transfer history within the AXS app by clicking on MY EVENTS and selecting TRANSFERRED. You may also review your transfers and purchase history at AXS.com.

If you already have an AXS account, the tickets will be transferred to your account automatically. Otherwise, you’ll get an email letting you know you need to create an AXS account to claim the tickets. Just follow the simple steps to make the tickets officially yours.

Nope. Once you have an account, seats transferred to you will be accepted by your account automatically (no need to accept them manually).

Yep! They’ll just have to create an AXS account to claim their tickets. They’ll also need to get the AXS app. When it’s time for the event, they can open the app to show their tickets on their phone.

It depends. If your friend already has an AXS account, the tickets will be transferred instantaneously. Otherwise you have until your friend creates an account to cancel the transfer. Remember, your friends can always transfer tickets back to you.

AXS Official Resale is the best way to sell your seats because it is the official marketplace endorsed by The Mission Ballroom. Tickets purchased through unofficial sources (such as Craigslist, StubHub, etc.) may not be valid.

Here's how it works:

1. Click the Sell button next to the event in your AXS Account.
2. Select the tickets to sell, and then set your price and selling options.
3. On the Review page, click the List Tickets button to finish.

When your tickets sell, you’ll receive an email informing you of the sale. The tickets will be delivered to the buyer automatically. You’ll be able to transfer money to your bank from your account on AXS.com.

If you see a Sell button next to your tickets in your account, you can sell them! It’s up to the promoter or artist if you can sell tickets or not.

Never. AXS handles payment and delivery so buyers and sellers never interact with each other. Buyers get tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit.

It’s up to you! When listing tickets, you decide how long your listing will be available for others to buy. Generally, these are your options:

• One Day From Now
• One Week From Now
• One Day Before Event
• One Hour Before Start Time
• At Event Start Time
• One Hour After Event Start Time

Remember, you can remove your listing at any time (as long as tickets haven’t sold).

Just follow these steps:

1. Sign into your AXS Account and click Listings
2. Choose a listing and click Retract
3. Click yes, retract now.

And you're done! Your tickets will no longer be listed for others to buy.

AXS Official Resale is the safe and easy way to buy and sell tickets with other fans. When fans have tickets they can’t use, they list them for other fans to buy. Buyers get 100% valid and authentic tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. If available, you’ll see the option to get tickets with AXS Official Resale on the event page.

As long as there are people who have tickets to sell, AXS Official resale is the best & safest place to find tickets and the only verified marketplace where fans can connect to buy and sell tickets.

Tickets should only be purchased from the websites and outlets listed on each event page on this website. (This doesn’t include VIP or Meet & Greet tickets sold by a band directly or by their fan club). The Complex is not responsible for any issues arising from tickets purchased from a third-party. If you purchase tickets from one of these companies and your ticket doesn’t work, The Complex will not be able to help you enter the event.

thecomplex@aegpresents.com

801-528-9197