The Complex is Salt Lake City's live music and entertainment headquarters. There are 4 separate venues all housed within the 42,000 square foot area of The Complex. Focusing on national and international touring artists, The Complex is primarily a live music venue. Art galas, boxing, MMA fights, movie premiers, corporate events and private parties are also common.
No weapons of any kind. No outside food or beverage. No drugs or drug paraphernalia. No professional photography / videography without a Media Pass, point and click cameras are okay (Subject to change). No bags bigger than a purse. No markers or pens. No gum. All patrons are subject to search. Patrons who are clearly intoxicated or under the influence of drugs will not be admitted. There is no re-entry once admitted into an event.
All ticket sales are final and are non-refundable (as per the Terms of Service you agree to when purchasing your ticket)
Public parking is available at The Gateway, 1 block east of The Complex in the Summer or Winter parking garages. Discounted all day parking vouchers can be purchased at The Complex concessions counter during any event for $5. ($1 off if you're a Complex Crew Pass holder)
Unsecure street parking is available along 100 S. and 600 W. Please be cautious as there are areas of the street clearly marked as no parking zones; the city will ticket and/or tow your car if parked illegally. DO NOT leave valuables in your car. The Complex is not responsible for anything that happens to your car while parked on the street.
The Complex is one to two blocks away from 3 Trax stations: Salt Lake Central, Old Greek Town & Planetarium.
To get your first UBER ride free (up to $20), sign up at https://get.uber.com/go/COMPLEXSLC or download the app and enter the promo code: COMPLEXSLC
Monday, Wednesday & Friday: 11:00 AM - 4:00 PM
Tickets for most shows are available to purchase from The Complex Box Office during these hours. The Box Office does not sell tickets for other events while a concert or event is taking place. The Box Office does not sell day of tickets until doors to the event open (if not sold out).
Cash, Visa, Mastcard, American Express. ATM available.
Will Call tickets can be picked up at The Box Office the night of the concert or event, once doors to that event are open. Photo ID is required to pick up Will Call tickets and must match the Will Call name. Please contact the ticketing company you purchased your tickets from, well in advance if you need to change the name on your order
Bring your Print at Home ticket or show your Mobile ticket on your phone at the main entrance to gain entry. Your ticket will be scanned in at the door. Print at Home tickets can be shown on your phone if you don't have a printer. Please have the brightness on your phone turned all the way up to ensure scanability. If your phone dies or your Print at Home ticket is damaged, The Complex can look you up with your valid ID.
Tickets should not be purchased from a third party website like Vivid Seats or StubHub. The Complex can't authenticate tickets purchased from a third-party vendor. Tickets should only be purchased from the websites and outlets listed on each event page. Valid GA tickets can only be purchased from showclix.com, smithstix.com and outlets, all Graywhale stores and sometimes Ticketfly and Eventbrite. *This doesn't include VIP or Meet & Greet tickets sold by a band directly or by their fan club.
Age limits vary for every event. Please check the event page to see what the age limit is for the show you're coming to.
If an item is turned into The Complex or found by The Complex staff, it will be placed in on our lost and found. Please call 801-528-9197. Items are discarded after 2 weeks. Confiscated IDs are destroyed immediately.
The Complex is a STANDING ROOM only venue. Seated events are very rare. Please plan to stand for the duration of the time you are at an event at The Complex.
The Coat Check is available at concessions. $2 per item.
Tour VIP Packages and Meet & Greet typically happen 1 to 2 hours before the show. You will receive an email from the tour with information and directions.
In accordance with the Utah Clean Air Act, there is no smoking or vaping indoors. Please use the outdoor smoking patios to smoke or vape.